Privacy Policy

1. Information We Collect

When you submit an inquiry or booking-related request through our website, we may collect information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Preferred booking or visit date
• Number of guests and other information included in your inquiry
• Other information you choose to provide in your message

We aim to collect only information that is reasonably necessary for the purpose for which it is requested.

2. How We Use Your Information

We may use the information you provide to:

• Respond to your inquiries and requests.
• Discuss accommodation availability and booking dates.
• Assist with event, package, or resort-related requests.
• Contact you regarding the inquiry you submitted.
• Maintain appropriate records related to your request or booking.
• Protect the security and proper operation of our website and services.

3. How We Process Your Information

Information submitted through the website may be transmitted to the resort's designated systems, personnel, or service providers that help us receive and respond to inquiries.

We do not intend to use the information collected through the inquiry form for unrelated purposes without appropriate notice or another lawful basis for processing.

4. Sharing and Disclosure

We may disclose personal information only when reasonably necessary for the purposes described in this Privacy Policy, such as to authorized personnel or service providers assisting with website operation, inquiry handling, communications, or booking-related services.

We do not sell your personal information as part of the ordinary operation of this website.

Information may also be disclosed when required or permitted by applicable law, regulation, legal process, or lawful government request.

5. Data Security

We take reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website or electronic transmission can be guaranteed to be completely secure. We therefore encourage visitors to provide only information that is appropriate and necessary for their inquiry.

6. Data Retention

Personal information will be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, to complete or document a booking or inquiry, to meet applicable legal or business requirements, or to resolve legitimate disputes.

When personal information is no longer required, it will be securely deleted, destroyed, anonymized, or otherwise disposed of in accordance with applicable requirements and reasonable security practices.

7. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable rules, data subjects may have rights relating to their personal information, including:

• The right to be informed about the processing of personal information.
• The right to access personal information, subject to applicable limitations.
• The right to correct inaccurate or incomplete personal information.
• The right to object to certain processing where applicable.
• The right to request erasure, blocking, or removal where applicable under law.
• The right to data portability where applicable.
• The right to lodge a complaint with the National Privacy Commission.

These rights are subject to the conditions, exceptions, and limitations provided by applicable law.

8. Cookies and Website Technologies

This website may use basic technical functionality necessary for the website to operate correctly. If analytics, advertising, tracking, embedded services, or other technologies that collect additional information are added in the future, this Privacy Policy may be updated to explain those practices.

9. Third-Party Services

The website may use third-party services for hosting, form processing, communications, maps, fonts, or other website functions. Those providers may process information according to their own privacy policies and applicable agreements.

Where third-party services are used to process personal information on our behalf, we will take reasonable steps to require appropriate privacy and security safeguards.

10. Children

This website is not intended to knowingly collect personal information from children without appropriate authorization or lawful basis. If you believe that a child has provided personal information to us improperly, please contact us so the matter can be reviewed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, data-processing practices, or applicable requirements. The updated version will be posted on this page with a revised "Last updated" date.